Terms and Conditions

A 40% deposit is required prior to the start of any new project, with the balance being due and payable upon completion. This will be 40% of the estimate provided. Should additional work and therefore costs be incurred we will always inform the client and seek approval before going ahead. We shall seek to give as much notice as possible in writing via email.  

Hourly services are invoiced weekly and are payable upon receipt unless otherwise agreed.  

Monthly retainer agreements shall pay GBP £1,000 + VAT (or GBP £3,000 + VAT if the Client is based outside of the United Kingdom) to Conciergenie, to be held on account by Conciergenie (the “Payment on Account”).  The Payment on Account shall under no circumstances be considered by the Client to be payment for the Contract or settlement for any invoice received in respect of the Fees or any disbursements.    Monthly Retainer Agreements are invoiced mid month in advance of each calendar month and are due and payable prior to the commencement of work.  

Payment will be invoiced and must be paid in UK Pounds Sterling by bank transfer.   

Interest will be charged on any overdue amounts at the rate of 2.5% per month until the account is settled.  All materials will be billed and listed individually on invoices.  A signed acceptance of the estimate, payment terms and details of the scope of work is required before any project will commence.  Work can be received in various formats and it is up to the client to specify preference  Project turnaround will be by mutual agreement and agreed prior to commencement of project. 

Urgent deadlines for clients can also be discussed but may incur an extra one off fee.  

Clients will be charged to the nearest 30 minutes and there is a minimum fee of 2 hours work charged on all assignments unless otherwise agreed.  

We retain the right to request a deposit or process a pro forma as and when necessary.  

Payment is the responsibility of the Client, and in no way shall be tied to any third party agreement, or failure thereof.  Payment is to be made by bank transfer. 

Additional expenses incurred on behalf of the Client will be invoiced in advance such as travel not included in the rates. National travelling time is charged at the standard agreed hourly rate and mileage charged at the Inland Revenue recommended rates.